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Return & Exchange Policy


ALL LIQUIDATION SALES ARE FINAL!!!
100%

CUSTOMER SATISFACTION GUARANTEE


Return & Exchange Policy

Thank you for shopping with Kendama Co Inc. If for some reason you are not 100% satisfied with your purchase, you may return it in accordance with the following guidelines:

Return & Exchange with an original register receipt, e-receipt, packing slip, or order confirmation ("Original Receipt"):

New Condition Product(s)Kendama Co Inc. product(s) purchased from Kendama Co Inc. Retail locations including our Online Store may be returned or exchanged within 30 days of purchase for any reason from the date of purchase. Kendama Co Inc. product(s) purchased from our Online Store date of purchase shall be determined by the date of delivery. All returns or exchanges must have the Original Receipt, and be in New Condition in their Original Packaging.

Manufacture and/or Material Defect Product(s): Kendama Co Inc. product(s) purchased from Kendama Co Inc. retail locations including our Online Store may be returned or exchanged within 14 days of purchase for damage that is determined at the sole discretion of our Quality Control team to be a manufacture and/or material defect. Please be prepared to provide photographs of product(s), and DO NOT play with any damaged product(s). If a damaged product(s) is determined at the sole discretion of the Quality Control team to have been played then the Kendama Co Inc. Return & Exchange Policy will be VOID. Kendama Co Inc. product(s) purchased from our Online Store date of purchase shall be determined by the date of delivery. All returns or exchanges must have the Original Receipt, and be in their Original Packaging.

Holiday Returns or Exchanges: Any product(s) purchased between November 1st and December 31st may be returned or exchanged until January 31st of the following year. All other Return & Exchange Policy terms and conditions shall apply to Holiday Returns or Exchanges.

Non-Returnable or Exchangeable: Clearance, Special Order, Custom, and Manufacturer Direct products will not be returned or exchanged unless damaged upon receipt.

Refunds: All refunds will be processed once the product(s) have been approved for Return or Exchange, and mailed back to Kendama Co Inc. with or without a prepaid shipping label determined at the sole discretion of Kendama Co Inc. to the following address:

Kendama Co Inc.
P.O. Box 24162
Denver, Colorado 80224

NO SHIPPING & HANDLING REFUNDS WILL BE ISSUED ON PARTIALLY REFUNDED ORDERS. 

Refund Method for Returns with Original Receipt:

If you paid with:

Your refund will be:

Cash or Check

Cash

Credit Card, Debit Card, PayPal

Credit Card, Debit Card, PayPal


Return & Exchange without an Original Receipt:

Co Credit: Kendama Co Inc. product(s) purchased from Kendama Co Inc. retail locations including our Online Store without an Original Receipt shall not be eligible for refund or exchange. Any product(s) that Kendama Co Inc. identifies as its product(s) at the sole discretion of company may qualify for a Co Credit to the customer to be used towards future Kendama Co Inc. product(s) purchases. All other Return & Exchange Policy terms and conditions shall apply to Returns & Exchanges without an Original Receipt.

Kendama Co Inc. reserves the right to amend these Return & Exchange Policy terms and conditions at any time, and to make exceptions on a case-by-case basis.